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  Clean & Green Auto Care

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Service Policy

100% SATISFACTION GUARANTEED

Clean & Green Auto Care aims to gain happy and satisfied customers.  If we've failed to meet or exceed your expectations, please notify us immediately; so we can rectify the results within 24 hours of service rendered.

  

SCHEDULING YOUR APPOINTMENT

If your selected time slot is available, your online request for appointment will be accepted and scheduled into the appointment calendar. If, for any reason, your selected time slot is no longer available, you will be informed immediately as Clean & Green Auto Care is committed to accommodating it’s customers.  


CUSTOMER INFORMATION

Your name, email, and phone number will be used to send you appointment confirmations and reminders. We’ll also be able to call or text you if anything changes.

  

PREPARATION FOR YOUR APPOINTMENT

Prior to our arrival we ask that you clear out the interior of your vehicle of all personal belongings from areas to be serviced.  Clean & Green Auto Care will not open glove-boxes or other interior compartments to clean out of respect and privacy.  If you want these areas to be cleaned, please remove all contents and leave compartments open prior to our arrival.  Please have vehicle in the center of parking space or driveway with enough room to position the doors wide enough to efficiently perform the scope of service to our best standards.  Upon arrival we only ask for a few minutes of your time for keys and any other brief questions regarding service.


ESTIMATED ARRIVAL TIME

Clean & Green Auto Care will arrive within 10 minutes of scheduled service. We will call you to let you know if we’re running significantly off schedule (more than a half hour early or late).  While travel time is factored into the schedule; we cannot control traffic conditions, which may take more time, less time, or ultimately necessitate a reschedule.

 

SERVICE LIABILITY

When we service your vehicle, we take great precaution in conserving the appearance of your vehicle and the functional operation of all features equipped in your vehicle.  Upon arrival, your vehicle will be visually inspected for exterior and interior damage.  In many cases, damage is not noticeable prior to washing due to the amount of debris.   It is your responsibility to point out items that are fragile or are no longer functional.  Clean & Green Auto Care will not be held responsible for electrical or mechanical malfunction, or pre-existing scratches, swirl marks, dents, stains, tears in your cloth or leather seats and carpets, cracks or creases in leather seats, as well as pre-existing blemishes on any surface of your vehicle, nor will Clean & Green Auto Care be held responsible for discarding anything left in the vehicle presumed as rubbish while being serviced, i.e: wrappers, receipts, empty bottles, containers, etc. (See Preparation for Appointment)

  

SAFETY PRECAUTIONS

Unless formerly authorized and pre-approved by Clean & Green Auto Care, please do not ask our service agent(s) to:

  • Use your ladders, electricity or use your car wash supplies; as we arrive equipped for the service(s) lined out.
  • Lift or move heavy items.
  • Clean up human or pet waste, blood or bodily fluids.
  • Remove pet waste or urine.
  • Restrain or move an aggressive or barking dog.  If your pet is aggressive or uncomfortable with strangers, please restrain her/him before our service agents arrive, otherwise; we may not be able to provide service, and you will be charged a late cancellation fee.

  

RIGHT TO REFUSE SERVICE

Clean & Green Auto Care reserve the right to refuse service to any rude customers, or to any customers making unreasonable demands.

  

COST OF SERVICE

Total service amount and any applicable tax will be confirmed by the end of scheduled service.   Make sure you have selected your desired service(s) for the correct vehicle size. Vehicle size classifications are scaled by service time and quantity of product used.  The condition of the exterior and interior (dirtiness) as well as additional requests will be factored into the time and price consideration.  Any adjustments, or additionally factoring conditions, such as pet hair, bug & tar removal, or excessive dirtiness, will be included as deemed necessary.  Prices subject to change without notice. Prices effective April 1, 2016. 

 

PAYMENT

Payment (by check, cash, or credit/debit Visa, Master Card, Discover, AMX) is due upon completion of service.  A $35.00 fee applies to any failed transaction, or returned check for reason stated by the bank.


Cancellation Policy

  • A cancellation fee of 50% applies for cancellations made less than 24 hours in advance, or in case of no-show.
  • No cancellation fee applies for cancellations made 24 or more hours in advance.
 

Privacy Policy

Your privacy is important to Clean & Green Auto Care. This privacy policy is intended to give you confidence in the privacy and security of the personal information we obtain from you when visiting, uploading or downloading information or application. Please note that we are not responsible for any use of your personal information you provide to third-party applications or Website that may be accessed through our Website or social media pages. We recommend that you review the privacy policy of any third-party applications or Website that you use.


COLLECTION OF YOUR PERSONAL INFORMATION

When you use our Services or Website, you may be asked for personally identifiable information such as your name, address, date of birth, email address, telephone number.  By giving us such information, you will need to consent to our using it in the manner described in this policy.

You may withdraw your consent at any time by emailing us at [email protected].  We will return or destroy your personal information within five days of receipt of your withdrawal of consent. Cookie information, pages you have requested and your IP address may also be recorded by us and/or third parties from your browser as set out in this policy.


USE OF YOUR PERSONAL INFORMATION

We use personal information to allow us to process your service requests, provide access to privileged areas of the Website, send out newsletters, personalize your visit to our Website, personalize your use of our Services, and enable us to improve the products and services we offer. We may occasionally carry out market research and send you details of services and offers that we think may be of interest to you. If you do not wish to receive such information, please e-mail [email protected] or, alternatively, when we send you an e-mail, it may contain a provision for you to opt out of receiving any further information from us.


DISCLOSURE OF YOUR PERSONAL INFORMATION

We will not disclose your personal information to any third party unless you have consented to such disclosure or where we are required to do so by law. Should you breach our terms and conditions or terms of use or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, we may disclose your information to a relevant authority. This may include exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. Any disclosure of personal information will be strictly controlled and made fully in accordance with current U.S. law.


USE OF COOKIES

Cookies are small data files that a website you visit may save on your computer or handheld device that usually includes an anonymous unique identifier. Our website and those of our Products may use cookies for user authentication, keeping track of your preferences, promotional campaigns, tracking our audience size and traffic patterns, and in certain other cases. We may include small graphic images in our email messages and newsletters to determine whether the messages were opened and the links were viewed.

Third-party advertisers may also create and access cookies, which will be subject to their privacy policies – we accept no responsibility or liability for the use of such third parties’ cookies. If you do not wish cookies to be placed on your PC or handheld device, then they can be disabled in your web browser. The option to do so is normally found in your browser’s “security settings” section. Please note that permanently disabling cookies in your browser may hinder your use of our Website as well as other Website and interactive services.


SECURITY OF YOUR PERSONAL INFORMATION

All security on our website is treated seriously. Where applicable, we undertake security steps, including use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.  If you have any further concerns about security, please email us at [email protected].


CHANGES TO THIS POLICY

Changes in this policy will be posted on our website. You are advised to check our website regularly to view our most recent privacy policy.